Privacy Policy
Last updated: June 3, 2026
1. Introduction
ClinicWise respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist services.
2. Information We Collect
We collect information you provide directly to us, including clinic details, patient call data, appointment information, and contact details. We also collect technical data such as call logs, usage statistics, and device information.
3. How We Use Your Information
We use your information to provide and improve our AI receptionist services, process appointments, analyze call patterns, communicate with you, and ensure service quality. We do not sell personal information to third parties.
4. Data Sharing and Disclosure
We may share information with service providers who assist in delivering our services, or when required by law. We do not share patient health information with unauthorized parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. All call recordings and patient data are encrypted in transit and at rest.
6. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data by contacting us, subject to applicable legal requirements.
7. Your Rights
Under Canadian privacy law, you have the right to access, correct, and request deletion of your personal information. To exercise these rights, contact us using the information below.
8. Cookies and Tracking
Our website may use cookies and similar technologies to enhance your experience and analyze usage. You can control cookies through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through our service.
10. Contact Us
For questions about this Privacy Policy or your data, contact us at info@clinicwiseservices.com or by mail at ClinicWise, Ottawa, Ontario, Canada.